Cookies, Privacy and Data Protection

Cookie Information

This website uses cookies to store information within your web browser. Where possible we avoid storing any sensitive or tracking information in these cookies.

In accordance with the EU Cookie Directive, we now provide information about how we use these cookies. Where possible, we also provide the means to control whether these cookies are stored. Ironically the mechanism used to control cookie usage has to use a cookie to remember your preference.

Change my cookie preferences

If at anytime you wish to change your preference on the cookies we use please click the cookie icon at the bottom right hand corner on the page and select ‘Change Settings’.

Browser Settings

Any cookies generated by this website may be safely blocked or deleted using your web browser settings, but this may impact the performance, functionality and services provided by this website.

Categories of cookies

We have sorted the cookies used on this website into four categories.

(1) Strictly necessary

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies the services you have asked for like shopping baskets or electronic billing, cannot be provided.

Our website does not work without these cookies. If you do not accept the use of these cookies please leave the website.

Here are some examples of the Strictly Necessary cookies we use.

Feature Cookie Name Purpose Expiry
Session ASP.NET_SessionId This cookie is essential for user sessions. Http Session only
Server cache _ck This cookie relates to the caching mechanism within our content management system. 7 days
User authentication restinfo This cookie is essential for user authentication with the website. Http only, 365 days
User authentication restchks This cookie is essential for user authentication with the website. Http only, 365 days
User authentication ImPersonData This cookie is essential for user authentication with the website. 50 days
User authentication ImPersonDataChk This cookie is essential for user authentication with the website. 50 days
User authentication la This cookie is essential for user authentication with the website. 50 days
User authentication AuthCookie This cookie is essential for user authentication with the website. Http Session only
User preference LanguageCode This cookie may be used to remember the website language selected by a user, but is required to present the website in the preferred language. 365 days
Shopping basket basket_bc This cookie is essential for our site to provide the shopping basket facilities. 356 days
Shopping basket basket_ac This cookie is essential for our site to provide the shopping basket facilities. 356 days
Shopping basket basket_id This cookie is essential for our site to provide the shopping basket facilities. 360 days
Cookie Settings CookieConsent This cookie is essential for our site to remember your cookie preferences. 365 days

(2) Performance

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they get error messages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Alternatively, if you do not accept the use of these cookies please leave the website.

Here are some examples of the Performance Cookies we use.

Feature Cookie Name Purpose Expiry
Google Analytics _utma This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to this site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. 2 years
Google Analytics _utmb This cookie is used to establish and continue a user session with this site. When a user views a page on this site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on this website, the cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on this site for longer than 30 minutes. 30 minutes
Google Analytics _utmc Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. Session only
Google Analytics _utmz This cookie stores the type of referral used by the visitor to reach this site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. The cookie is updated with each page view to your site. 6 months

(3) Functionality

These cookies allow the website to remember choices you make such as your username, language or the region you are in and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

You can control whether or not these cookies are used, but preventing them may mean we can’t offer you some services, and will reduce the support we can offer you. It’s also possible that preventing these cookie stops us remembering that you didn’t want a specific service.

Here are some examples of the Functionality Cookies we use.

Feature Cookie Name Purpose Expiry
User preference PageFontSize This cookie may be used to store a font size preference selected by a user. 365 days
User preference PSize This cookie may be used to store a page width preference selected by a user. 365 days
User preference ThemeName This cookie may be used to store the name of an alternate website theme selected by a user. 365 days
User preference GalleryPageSize This cookie may be used to store the number of items to display per page, when selected by a user. 356 days
User preference miwebClientTab This cookie is used to remember a tab selected by a user. 99 days
User preference LanguageCode This cookie may be used to remember the website language selected by a user, but is required to present the website in the preferred language. 365 days

(4) Targeting

‘Targeting’ cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our website.

We use ‘Targeting’ cookies to Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.

You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties’ own tools to prevent these cookies.

Here are some examples of the Targeting Cookies we use.

Feature Cookie Name Purpose Expiry
ShareThis *.sharethis.com Enables link sharing tools on specific pages of our website. The cookies may store anonymous data and your favourite preferences. 4 hours – 1 year
AddThis *.adddthis.com Enables link sharing tools on specific pages of our website. The cookies may store anonymous data and your favourite preferences. 30 days – 2 years
Twitter *.twitter.com Enables the Tweet button on certain pages of our site. The cookies may store anonymous session data and if your computer is already logged into Twitter, may contain session or other data identifying the logged in account.
Facebook *.facebook.com Enables the Facebook Like button on certain pages of our site that allows you to easily Like a specific page.
Google+ apis.google.com Enables the Google +1 button on certain pages of our website that allows you to easily share it on your Google+ profile.

How to delete cookies

Internet Explorer
1. Select the Tools menu
2. Select Delete Browsing History
3. Select the Cookies checkbox
4. Select Delete

Google Chrome
1. Navigate to the Cookies section of your Chrome browser
2. Select Remove All

Firefox
1. Select the FireFox menu
2. Select the Privacy tab
3. Select the History section
4. Select Remove Individual Cookies

Safari
1. Select the Gears menu
2. Select Reset Safari
3. Select the Remove all website data checkbox
4. Select Reset

Further reading

Information about cookies
Useful information about cookies can be found at:
http://www.allaboutcookies.org

Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu

Privacy Policy

This privacy policy sets out how The Pear Tree Inn uses and protects any information that you give The Pear Tree Inn when you use this website.

The Pear Tree Inn is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Pear Tree Inn may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22/05/18.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@peartreeinnhooknorton.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Pear Tree Inn
Scotland End, Hook Norton, Banbury OX15 5NU
.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Terms and Privacy

1. Introduction

1.1 At The Pear Tree Inn we are committed to protecting and respecting your privacy. We work very hard to keep your information safe and we want our use of your data to be secure.  We follow strict procedures on how personal information is stored and used, and we also limit who sees it to help stop any unauthorised person getting hold of it.

1.2 This Privacy Policy (and any other documents referred to in it) sets out the basis on which we will process and use any personal information about our website visitors that we collect from them and they provide to us. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.  ‘Website’ refers to all the sites connected to The Pear Tree at http://peartreeinnhooknorton.co.uk

2. Identity and Contact Details

2.1 We have a legal duty to protect personal information that we collect under the Data Protection Act 1998, (the “DPA”) and the General Data Protection Regulation (EU) 2016/679, (the “GDPR”).

2.2 For the purposes of the DPA and GDPR, we are the ‘data controller’ and are located at

The Pear Tree
Scotland End
Hook Norton
Banbury
Oxfordshire
OX15 5NUB

2.3 Questions, concerns, comments, requests or complaints regarding this Privacy Policy, our Website and/or our use of your personal information should be addressed to info@peartreeinnhooknorton.co.uk or by contacting us on 01608 737482

3. Personal Information We Collect from You

3.1 We may collect and use various types of personal information about visitors to our Website  Details of this information are set out below:

a. When you make an enquiry of us we will collect your name, contact information and details about the service you are interested, in so that we can provide you with the information that is of interest to you.

b. We will collect and use certain technical information about you and your visit when you visit our Website (covered in our Cookie Policy)

c. We will collect details of your website questionnaire if you submit one to us.

d. We will collect details of your project if you submit these details to us.

e. We may collect certain other information that you give us, for example, if you report a problem with our website to us.

4. Bases for Processing Your Data

4.1 We collect and use Website Visitors’ personal information on several bases. Across these bases your rights as a data subject are balanced against The Pear Tree Inn’s legitimate interests in promoting and selling its services. The bases for processing your data are:

a. Your consent – you as a customer, potential customer or potential employee (data subject) have consented to the processing of your personal data. This will have been by consenting to receiving marketing information on our website.   You can of course change or opt out of these preference choices at any time should you wish to do so. This can be done via email at info@peartreeinnhooknorton.co.uk or by contacting us on 01608 737482

b. Our legitimate Interests – The Pear Tree Inn may also process your personal data to provide you with information about our products, services, and any offers that you may be interested in. This does not affect your rights in any way to withdraw your consent to us sending you this information, and this can be done via email info@peartreeinnhooknorton.co.uk or by contacting us on 01608 737482

c. Our contract with you – if you have made an enquiry about our services, then the processing of the personal data, provided when you enquired through our website, is necessary for the performance our contract with you.

d. Our legal obligation – in certain circumstances when The Pear Tree Inn have been requested and in accordance with complying with a legal obligation to the relevant UK authorities, then we will process data to fulfil this obligation. This may be with the Police or other governmental or judicial authorities as requested.

5. Sensitive Personal Information

5.1 We do not knowingly collect sensitive personal information.

6. How We Use Personal Information

6.1 We use your information to provide information you have asked for, to enter into contracts with you (if applicable), and to provide you with a good experience of our Website.  Without this information, we may be unable to correspond with you, send you email newsletters, provide you with information and/or services that you have requested, or enter into contracts with you.

6.2 We collect and use personal information about our Website Visitors for the following purposes:

a. Responding to enquiries from you, corresponding with you and recording any communications.

b. Providing the products, services and information that you ask us for and carrying out our obligations under any contracts that we enter into with you.

c. Sending you marketing materials if you have agreed to receive these. These can be unsubscribed from at any time using links provided in the e-mails or by contacting us via email at info@peartreeinnhooknorton.co.uk or by contacting us on 01608 737482

d. Providing information about changes to our services.

e. Upholding your right to have your data erased.

7. We do not share website visitors’ personal information with third parties for the purposes of sending them marketing information

8. Where We Transfer and Store Personal Information

8.1 The personal information that we collect from our website visitors will not be transferred to, and stored at, destinations outside the European Economic Area, (the “EEA”).

9. Retention of Personal Information

9.1 We will keep your personal information for limited and appropriate periods of time only. If you are a potential client of our business, we will retain any information you may provide  through the website only for as long as is necessary to fulfil our contractual commitments to you, unless otherwise agreed by you.

10. Your Rights in Your Personal Information

10.1 You have certain rights in respect of the personal information that we hold about you.  Details of these rights are set out below. To exercise any of these rights, please contact us

10.2 We will process all personal data in line with your rights, in each case to the extent required by and in accordance with applicable law only (including in accordance with any applicable time limits and any requirements regarding fees and charges).  We will respect your personal information rights in respect of:

a. Access.  At your request we will confirm to you whether or not we are processing and using personal information about you. If we are we will provide you with a record, and a copy, of such personal information and/or other details to which you are entitled.

b. Rectification.  We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.

c. Prevention of processing likely to cause damage or distress.  We will respect your rights under the DPA and GDPR to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.

d. Erasure.  We will erase your personal information at your request without undue delay.

e. Restriction.  We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.

f. Data portability.  We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine readable format.

g. Objection (including objection to direct marketing).  We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.  We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes.

11. Cookies

Our Website uses “cookies” and other tracking technologies which are placed and stored on your computer hard drive or in the browser memory, if you agree, when you visit our Website.

We use technical information gathered in this way for site management and security purposes and for:

a. Improving our Website and ensuring that content is presented effectively.

b. Managing our Website and ensuring that it is safe and secure

c. Administering our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. (automatically collected technical information about visits to our Website is used for these purposes).

12. Changes to Our Privacy Policy

12.1 We reserve the right to modify this Privacy Policy from time to time.  Any changes we make in the future will be posted on the website: www.peartreeinnhooknorton.co.uk  You should check back frequently to see any updates or changes to our Privacy Policy.

13. Complaints

13.1 If you have any complaints regarding this Privacy Policy that you feel have not been resolved by talking to us, you may also contact the UK Information Commissioner at telephone number 0303 123 1113 or https://ico.org.uk/.